Evertime tried to lock in a server I just got kicked, with different reason given each time
Game disconnected: you were kicked by PunkBuster. Stated reason: PunkBuster kicked player 'makpoena' (for 1 minute) ... Cheater banned by GGC-Stream.NET. Ban on GUID 40f804ee. Contact GGC-Stream.NET for details.
Game disconnected: you were kicked by PunkBuster. Stated reason: PunkBuster kicked player 'makpoena' (for 5 minutes) ... Player makpoena kicked by ACI LiveSecure for ACI-PB-VIOLATION-71559-BF4 [Admin Decision]
Game disconnected: you were kicked by PunkBuster. Stated reason: PunkBuster permanent ban issued on this Game Server for player 'makpoena' ... GLOBAL PunkBuster GUID BAN 40f804ee
Before these it was for a whole list of hacks, given as reason for begin kicked
I also don't seem to find my ban listed anywhere.
EA guys helped me last night to improve my online security and confirmed my account was hacked.
After endless searching, I was directed to your website
I understand due to policy, being unband in these case are rear.
What can I do now?
Do I need a new account and game codes?
a New IP?
I hope you can help me as I have no idea how to fix this.
Thank you for your time