I was hit by PunkBuster's false-positive bans over a year ago in BF4. During that time I have tried tirelessly to rectify the problem. However, only now am I able to do so. I made a trouble ticket with Even Balance on October 4th, but have not received any response from them (and never will?). The thing is, in my initial message in the ticket I included an image from an e-mail by EA that confirms my unban. I expect that to be sufficient for you to unban me?