In order to work quickly and efficiently and therefore cheaters faster end up on the ban list, we need a minimum of information from you. If these need to be researched in detail again valuable time is lost, this is detrimental to all members of the GGC community.
How do I report correctly report a cheater, so the case can be handled as smoothly as possible?
Before the message:
1st You should make sure that the server has streamed at the time of the incident. To do this, use the "Who was online?“ search. It is possible that the stream may have been disrupted for a short time and therefore already banned could have come back to the server.
2nd Then you should make sure that, in case you report PBSS, you collected all screenshots which have been made from that player so that we have some more screens to look whether the others are clean and possible bugs can be found. Never change anything on the screen and make sure to check the screenshot before uploading via the Screenshot Check! (Please do not change the name or the file format!)
Screenshot check: http://www.ggc-stream.net/search/screenshot
3rd For demo reports please be aware of the following points:
- Please upload the demo directly into the ticket system after packing them into the .zip or .rar format. We can not accept anymore external downloads due to the removal policies of several upload sites (files may be removed after some time.) Also for possible appeals we need to have the file stored on our servers.
- Check out the demo for yourself and make sure that you really think that the suspected player(s) use cheats. Reviewing demos takes time, so we want to increase the quality of the reports.
- Please include in a report the time when the player connects, the cheat you think he is using and fill out the fields above the text box.
- In case you can't upload the file from your local system, use the remote upload function. You can find it directly next to the normal upload function.
- Include a timetable in your tickets. This should state which situation makes you think the player is cheating and when he enters the game.
PunkBuster screenshots are preferred by all parties due to the fact that they are the fastest way to report a cheater. The proof is seen mostly at first glance and the relevant information is also stored on the screen.
Please post it unchanged (as mentioned above) and don’t pack it! Post the original screens.
You should also tell us what you consider suspcious on that screen(s) in case it's not obvious, otherwise the processing may be delayed or missunderstandings may happen.
Report screenshots: http://www.ggc-stream.net/tisy/ticket/write-pbss
Please follow the points mentioned above and make sure that you store the demo as long as the ticket is open for the case that it is no longer available online. Please include the name of the cheater in the subject field! To get to the GUID of the player and at the same time also to check whether the server has streamed, use the "Who was online" function.
Player: Post the player name in this box and also in the title of your ticket!
GUID: Enter the GUID(s) from the player(s) of your report. Do not enter GUIDs which have never been seen on your server!
Server: Please do not forget to enter it - otherwise we have to guess and search which one the correct one is!
Date: choose the date via the calendar function
Time: make sure to give us the time when the demo was recorded
Description: "Player spawns after 5 minutes on 300%. Immediately after spawning he blasts away several squads with the RPK while standing on a roof. One minute later he uses the L85 and tracks every guy on the map through walls."
Report demos: http://www.ggc-stream.net/tisy/ticket/write-cheatreport
Youtube or/and Video reports:
Everybody knows that it is very easy to compomise videos. As GGC-Stream is very consequent in verifying the media we ban for we can not accept videos as evidence for a cheatreport.
Please abstain from sending us youtube or other videolinks in as we will not ban for them.
Name hackers in BF2: Unfortunately we can not use the Namehack buster detections as evidence. However, if you have the GUID of the player and his alias list names are impossible, we can ban the GUID (NOTE: Name hacking seems to be fixed with patch 1.5). Best way to check that is to search whether this name has a PID or doesn’t even exist.
Report namehacks: http://www.ggc-stream.net/tisy/ticket/write-cheatreport
We can not accept statements like “I have seen that guy cheating, my friends also, I know he is using something!” as ban able evidence. What would you think about being banned just because someone wants that?
Also statistics say NOTHING about a player. He may have played in other ranking systems, or is just a skilled player. Furthermore have been cheaters with a k/d ratio of 0.5.
When you have reported evidence to us, please be patient and wait some time. We do this in our free time (and sometimes even while we do our normal work) just to keep your servers clean.
Asking when the player will get banned does not decrease the needed time at all.
Please don’t hesitate to report suspected server admins when you have absolute proof of them using cheats or those which had used them. Open a support ticket here to report such a case: http://www.ggc-stream.net/tisy/ticket/write.